Privacy Policy
Effective Date: 9/5/2025 | Last Updated: 9/5/2025
Company Information
Business Name: Chatmetrics
Contact Email: chatmetrics@manymangoes.com
Business Type: B2B SaaS Marketing Services
Primary Service: Live Chat Conversion Audits and Consultation
Information Collection and Use
Chatmetrics collects personal information solely for the purpose of providing our live chat conversion audit services. We collect information you voluntarily provide through our website forms, including:
- Contact Information: First name, last name, email address, mobile phone number
- Business Information: Company name, website URL, business situation details
- Service-Related Information: Current challenges, conversion goals, audit preferences
- Communication Preferences: SMS consent status, preferred contact methods
SMS/Text Messaging Program
Program Description
Our SMS program is designed to enhance your audit experience by providing timely appointment reminders, audit updates, and follow-up communications related to your free live chat conversion audit.
Message Types and Frequency
- Appointment Reminders: 1-2 messages per scheduled audit (24 hours and 1 hour before)
- Audit Updates: 1-2 messages with audit results and next steps
- Follow-up Communications: 1-2 messages for service feedback and additional resources
- Total Frequency: Maximum 6 messages per audit engagement, typically 2-4 messages per month
Consent and Opt-In Process
- SMS consent is completely voluntary and not required to receive our free audit service
- Express written consent is obtained through our website form with clear checkbox confirmation
- Double opt-in confirmation SMS is sent to verify phone number and consent
- All consent records are maintained with timestamp and IP address for compliance
Opt-Out Procedures
You can stop receiving SMS messages at any time using any of these methods:
- Text STOP: Reply "STOP" to any message for immediate unsubscribe
- Email: Send opt-out request to chatmetrics@manymangoes.com
- Help: Reply "HELP" to any message for assistance and support options
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan. Chatmetrics does not charge for SMS messages. Carriers are not liable for delayed or undelivered messages.
Supported Carriers
Our SMS service supports all major US wireless carriers including Verizon, AT&T, T-Mobile, Sprint, US Cellular, Boost Mobile, Cricket, and other participating carriers.
Data Usage and Purpose Limitation
We use your personal information exclusively for the following legitimate business purposes:
- Service Delivery: Scheduling and conducting your free live chat conversion audit
- Communication: Sending appointment reminders, audit results, and follow-up information
- Customer Support: Responding to inquiries and providing technical assistance
- Service Improvement: Analyzing feedback to enhance our audit process and customer experience
- Legal Compliance: Meeting regulatory requirements and maintaining business records
We do NOT use your information for marketing unrelated services, selling to third parties, or any purpose not directly related to your audit service.
Information Sharing and Disclosure
What We DON'T Do
- We do NOT sell your personal information to third parties
- We do NOT rent or lease your contact information
- We do NOT share your data for marketing purposes
- We do NOT use your information for unrelated business activities
Limited Sharing Circumstances
We may share your information only in these specific situations:
- With Your Consent: When you explicitly authorize information sharing
- Service Providers: With trusted vendors who assist in service delivery (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Protection: To protect our rights, property, or safety, or that of our users
Data Security and Protection
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmission uses SSL/TLS encryption protocols
- Secure Storage: Personal information is stored on secure, access-controlled servers
- Access Controls: Limited employee access on a need-to-know basis only
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Minimization: We collect and retain only necessary information
- Incident Response: Established procedures for addressing any security breaches
Data Retention and Deletion
Retention Period: We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Active Service Period: During your audit engagement and follow-up period (up to 90 days)
- Business Records: Contact information may be retained for up to 3 years for business continuity
- SMS Consent Records: Maintained for 4 years as required by TCPA compliance
Deletion: Upon request or at the end of retention periods, we securely delete your personal information using industry-standard data destruction methods.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Withdraw consent for SMS communications at any time
- Portability: Receive your personal information in a structured, machine-readable format
- Complaint: File complaints with relevant data protection authorities
To exercise these rights, contact us at chatmetrics@manymangoes.com.
Children's Privacy
Our services are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.
International Data Transfers
Our services are primarily offered to businesses in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a new effective date
- Sending email notification to registered users
- For SMS-related changes, sending notification via text message to opted-in users
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Information
For privacy-related questions, concerns, or requests:
Company: Chatmetrics
Email: chatmetrics@manymangoes.com
SMS Support: Reply HELP to any message or email us for assistance