Terms of Service
Effective Date: 9/5/2025 | Last Updated: 9/5/2025
Company and Service Information
Business Name: Chatmetrics
Service Type: B2B Live Chat Conversion Audit and Consultation Services
Primary Offering: Free 30-minute live chat conversion audits for business websites
Contact: chatmetrics@manymangoes.com
Acceptance of Terms
By accessing our website, submitting our contact form, or using any of our services, you ("Customer," "User," or "you") agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
SMS/Text Messaging Terms
Program Overview
Our SMS program enhances your audit experience by providing appointment reminders, audit updates, and follow-up communications. Participation is completely voluntary.
Express Consent Requirements
- Voluntary Participation: SMS consent is not required to receive our free audit service
- Clear Opt-In: You must actively check the SMS consent box and submit the form to participate
- Confirmation Process: You will receive a confirmation SMS to verify your number and complete opt-in
- Consent Documentation: We maintain records of your consent with timestamp and form submission details
Message Details
Message Types:
- Appointment confirmation and reminders (24 hours and 1 hour before scheduled audit)
- Audit completion notifications with next steps
- Follow-up messages with audit results and recommendations
- Service feedback requests and additional resource sharing
Message Frequency:
- Typical frequency: 2-4 messages per month during active service period
- Maximum frequency: 6 messages per audit engagement
- No recurring subscription messages - only service-related communications
Timing: Messages are sent during business hours (9 AM - 6 PM EST, Monday-Friday) unless urgent appointment-related communications are required.
Cost and Billing
- No Chatmetrics Charges: We do not charge for SMS messages
- Carrier Charges: Standard message and data rates may apply based on your mobile plan
- Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages
- International: Additional charges may apply for international numbers
Opt-Out and Help
Easy Opt-Out Options:
- Text STOP: Reply "STOP" to any message for immediate unsubscribe
- Text HELP: Reply "HELP" for customer support and assistance
- Email: Send opt-out request to chatmetrics@manymangoes.com
Response Time: Opt-out requests are processed within 10 minutes during business hours, 24 hours maximum.
Supported Carriers and Compatibility
Our SMS service is compatible with all major US wireless carriers including:
- Major Carriers: Verizon, AT&T, T-Mobile, Sprint
- Regional Carriers: US Cellular, Cricket, Boost Mobile, Metro PCS
- MVNOs: Google Fi, Mint Mobile, Visible, and other participating carriers
Note: Some prepaid plans or international carriers may have limitations.
Service Description and Scope
Free Audit Service: Chatmetrics provides complimentary 30-minute live chat conversion audits to help businesses improve their website conversion rates.
What's Included:
- Website conversion analysis and assessment
- Live chat implementation recommendations
- Conversion optimization strategies
- Follow-up summary with actionable insights
Service Limitations:
- Audit is limited to one session per business within a 12-month period
- Service is intended for legitimate business inquiries only
- We reserve the right to decline service for any reason
- No guarantee of specific results or conversion improvements
User Responsibilities and Conduct
By using our services, you agree to:
- Provide Accurate Information: Submit truthful and complete information in all forms and communications
- Business Use Only: Use our services for legitimate business purposes only
- Respectful Communication: Maintain professional and respectful communication with our team
- Compliance: Follow all applicable laws and regulations in your use of our services
- Intellectual Property: Respect our intellectual property rights and those of third parties
- No Misuse: Not attempt to disrupt, hack, or misuse our systems or services
Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
Key Privacy Commitments:
- We do not sell your personal information to third parties
- We use your information only for providing our audit services
- We implement strong security measures to protect your data
- You have rights to access, correct, and delete your information
Intellectual Property Rights
Our Content: All content, materials, and intellectual property provided during our audit services remain the property of Chatmetrics unless otherwise specified.
Your Content: You retain ownership of any business information, website content, or materials you share with us during the audit process.
Limited License: You grant us a limited license to use your business information solely for the purpose of conducting your audit and providing recommendations.
Disclaimers and Limitations
Service Disclaimers
- Our audit provides recommendations and insights, not guaranteed results
- Implementation of recommendations is at your discretion and risk
- We make no warranties about specific conversion improvements or business outcomes
- Services are provided "as is" without warranties of any kind
Limitation of Liability
To the maximum extent permitted by law, Chatmetrics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, or business opportunities
- Loss of data or business information
- Business interruption or downtime
- Cost of substitute services or products
Our total liability for any claims related to our services shall not exceed the amount paid by you for our services (which is $0 for our free audit service).
Indemnification
You agree to indemnify, defend, and hold harmless Chatmetrics and its employees, contractors, and representatives from any claims, damages, losses, or expenses arising from:
- Your use of our services
- Your violation of these Terms of Service
- Your violation of any third-party rights
- Any false or misleading information you provide
Termination
By You: You may terminate your use of our services at any time by opting out of SMS communications and ceasing to use our website and services.
By Us: We reserve the right to terminate or suspend your access to our services at any time for violation of these terms or for any other reason at our discretion.
Effect of Termination: Upon termination, your right to use our services ceases, but provisions regarding privacy, intellectual property, and limitations of liability survive.
Governing Law and Dispute Resolution
Governing Law: These Terms of Service are governed by the laws of the United States and the state where Chatmetrics is incorporated, without regard to conflict of law principles.
Dispute Resolution: Any disputes arising from these terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits.
Changes to Terms
We may update these Terms of Service periodically to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by:
- Posting updated terms on our website with a new effective date
- Sending email notification to users who have provided email addresses
- For SMS-related changes, sending notification via text message to opted-in users
Your continued use of our services after changes become effective constitutes acceptance of the updated terms.
Contact Information
For questions about these Terms of Service or our services:
Company: Chatmetrics
Email: chatmetrics@manymangoes.com
SMS Support: Reply HELP to any message or email us for assistance
Severability and Entire Agreement
Severability: If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
Entire Agreement: These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Chatmetrics regarding our services.
No Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.